Your rights are protected under the Consumer Contract Regulations 2013 and Consumer Rights Act 2015.
Workshops and Courses
Consumer Contracts Regulations 2013 & Consumer Rights Act 2015
We abide by the applicable elements of Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Accordingly, should you wish to cancel your booking in the next 14 days, no charge will be applied. (You are unable to be refunded after attending the workshop.)
1. Payment terms
Our standard payment terms is that payment in full is taken at booking.
2. Transfers
Should circumstances mean that you need to transfer to another puppy workshop/Course, the following charges will apply, dependent on notice given:
- First transfer, made more than six weeks prior to the course start date – no charge
- Further Transfers will attract a re-booking fee of £25 where requested more than six weeks prior to the workshop.
- Two to six weeks’ notice given – 25% of the course fee
- Less than two weeks’ notice given – 50% of the course fee.
All transfers must be taken within a period of twelve months from the original course date.
3. Cancellations
Should circumstances mean that you have to cancel your workshop and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
- More than six weeks prior to the workshop date – no charge
- Two to six weeks prior to the course – 50% of the course fee
- Less than two weeks prior to the course – full fee.
NB Cancellation must be made in writing/email and received by me Jayne Strange of K9 Bodycare by the due date.
4. Non-attendance
If you do not attend a course/workshop, and you have not previously informed us, the full course fee remains payable.
5. Unforeseen circumstances
On occasion, unforeseen circumstances may require us to cancel a workshop. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
6. Scope of Workshop
Completion of the one-day workshops does not qualify you to teach other people Puppy Conditioning. If you wish to become a CCA Coach accredited by Lantra please talk to me about this.
7. Guidelines for attendees
It is your responsibility to ensure that you and your dog, are free from any condition which would affect your participation in the workshop or other participants and their dogs.
You may be required to work on the floor, If this is a problem, we need to know so that we can make sure we can offer appropriate assistance.
There is limited room at the workshops and therefore we cannot accommodate additional spectators. There are however a number of local attractions they may like to explore should you need someone to bring you to the workshop.
Food is not available at the workshop other than tea/coffee and biscuits. You are therefore advised to bring your own if you need to.
8. Safety
I reserve the right to ask you to leave, if your dog becomes unmanageable, disruptive, or aggressive to dogs or people. The same applies to their human
The customer is responsible for their dog for the day and understands that the dog is not allowed to wander around the hall and must be kept on a lead/harness. We want everyone to enjoy the course and cannot allow behaviour which restrict others enjoyment and ability to learn on the day.
The customer will provide any information that may be pertinent about the dog e.g.: Behavioural Characteristics, any issues with other dogs, being handled, touched etc… Provided that you are responsible for, and the dog is not a problem to those around you, we will work with you to provide you with a suitable environment in which to enjoy the course.
The customer undertakes the course at their own risk.
Your dog is vulnerable and AT RISK if left in a vehicle in high temperatures and even on days considered as slightly warm. Please take care of your dog. If your dog is found to be at risk forcible entry to your vehicle may be necessary without liability for any damage caused.
What do you do with my information?
We will only contact you with details of special offers etc. if you have requested such information during the checkout process or on signing up for newsletters and updates. If you wish to be removed from a list to which you have subscribed, then you can do so by sending us an email using the details on the contact us page providing your name and email address and indicating that you wish to cease receiving such e-mail.
Your details will not be passed on to a third party.
Need advice?
07834 897661
K9bodycare@gmail.com
I am always happy to help!